Returns & Refunds Policy

Non-Faulty Goods

You have 30 days to advise us if you wish to return your items, from either the delivery date or collection from a store.

Products should be returned in accordance with the relevant instructions for products bought online or directly from a store.

Products must be complete and in their original packaging along with any instruction leaflets, unused and in resalable condition.

Products must be returned within fourteen days of telling us you wish to return them. Products must be packaged to avoid damage in transit, be contained within outer packaging and must not have carrier labels applied to the products or product packaging. Failure to comply may result in a reduction in the value of credit/refund provided.

Arrangements will be made to exchange or issue a credit within 30 days of us receiving the goods back.

We reserve the right to charge a handling charge.

Products that have been supplied as 'specials' or have been personalised may not be returned or refunded.

Faulty Goods

Products that are faulty (other than goods which are physically damaged) must be returned as soon as possible after the fault is discovered and must be returned within the applicable manufactures warranty period.

The complete product must be returned unless, if agreed by CES, a specific part may be returned.

Products returned within the warranty period will be repaired, replaced or a credit will be issued.

Damaged, Short or Non-Delivered Goods

Any claim for damaged or short delivered items must be made within 48 hrs of delivery.

Failure to do so may invalidate any subsequent claim.

If you experience goods which are physically damaged, where a delivery of goods is short or there is non-delivery of goods, please contact the store you ordered the goods with.

Please provide the following details:
Order Number / Invoice Number
Date of Purchase
Product Code